MTN Nigeria has pushed back against claims that it unfairly deducts customers’ data, insisting that rapid data depletion is largely driven by how subscribers use their devices and online services.
According to TheCable, MTN engineers explained that activities such as streaming high-definition videos, scrolling through TikTok, Facebook Reels and YouTube Shorts, hotspot sharing, cloud backups and automatic software updates can quickly consume data.
The telecom giant said faster 4G and 5G networks also encourage higher usage because they deliver richer content at greater speeds. MTN noted that many social media apps preload videos in the background, meaning data may be consumed even before users actively watch content.
The company urged subscribers to monitor usage through the MyMTN app and adjust device settings to better manage consumption.
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