A U.S. surgeon’s recorded phone call with UnitedHealthcare has gone viral, revealing a lack of transparency in how the insurer denies medical procedures.
American surgeon records herself doing a “peer to peer” call with UnitedHealthcare trying to get a patients surgery approved
– UnitedHealthcare refuses to give any of their doctors names who makes decisions
– The doctor doesn’t specialize in surgery that’s being requested
– She… pic.twitter.com/JKHqFlqtN9— Wall Street Apes (@WallStreetApes) May 4, 2025
A U.S. surgeon has gone public with a recorded phone call that starkly illustrates the bureaucratic opacity of the American healthcare system. In the call, she attempts to appeal UnitedHealthcare’s decision to deny a patient’s surgery. However, she is stonewalled at every turn: the representative refuses to provide the name or medical specialty of the doctor who made the decision, and declines to share any official documentation explaining the basis for the denial. The insurer instead advises the surgeon to file an internal appeal — a process she is expected to navigate blindly, without any information on the initial ruling.